Lake Belton High School provides students with real-world skills and experience by working at the Technology Help Desk
When schools can empower students while supporting IT operations, everyone wins. This case study highlights how Lake Belton High School (LBHS) introduced a student repair technician program utilizing Acer's Service eLearning Repair Program. Read the story to see how LBHS benefits from certified student technicians and faster repair turnaround times. Contact Challenge Innovation Technology Inc to learn how your school can adopt a similar model.
What is the Technology Help Desk at Lake Belton High School?
The Technology Help Desk at Lake Belton High School (LBHS) provides support for educational technology, including Acer Chromebooks, projectors, and printers. With over 2,100 students enrolled, the Help Desk assists thousands of users across the Belton Independent School District, which serves more than 13,000 students. The desk is staffed by certified student technicians, known as 'Techsperts,' who gain practical experience while helping to maintain and repair devices.
How does the Acer Service eLearning Repair Program benefit students?
The Acer Service eLearning Repair Program offers students the opportunity to gain real-world skills through an 8-hour self-paced online course. Students learn to perform basic hardware repairs on Acer devices, culminating in a hands-on project where they disassemble and reassemble a Chromebook. Upon completion, they earn certification as 'Techsperts,' allowing them to work at the Technology Help Desk. This experience not only enhances their technical skills but also encourages some students to consider further education and career paths.
What is the future of the Technology Help Desk program?
Looking ahead, the Technology Help Desk program aims to expand its reach and involve more students. With the district's enrollment projected to grow to 16,000 by 2030, the demand for device support will increase. The program has already proven beneficial for students, helping some to stay in school and consider college. The goal is to continue providing high-quality support while offering valuable learning experiences to more students.
Lake Belton High School provides students with real-world skills and experience by working at the Technology Help Desk
published by Challenge Innovation Technology Inc
Challenge Innovation Technology, Inc. stands as a beacon of expertise in the ever-evolving landscape of information technology. With a commitment to guiding organizations through the intricate maze of modern IT systems, this company has established itself as a pivotal ally for businesses aiming to align their technological infrastructure with their strategic objectives. The journey towards next-generation IT is fraught with complexities, whether it's navigating the nuances of virtualization, embracing the vast potential of cloud solutions, refreshing network architecture, deploying cutting-edge applications at the desktop, or executing critical system upgrades. In this dynamic arena, Challenge Innovation Technology, Inc. emerges as a trusted advisor, equipped with profound industry acumen and a dedication to excellence in service, support, and procurement.
Since its inception, the company has not only adhered to the high standards set by the Better Business Bureau but has transcended them, maintaining an A+ rating that speaks volumes about its integrity and operational excellence. This accolade is a testament to the company's unwavering commitment to quality and trustworthiness, a hallmark that has been consistently recognized since 2014. For businesses seeking a partner that can provide a strategic roadmap to technological advancement, Challenge Innovation Technology, Inc. offers a synergy of deep industry insights and a customer-centric approach to service. It's a partnership that doesn't just promise innovation but actively participates in the creation of a tech-savvy future, ensuring that every client is well-equipped to face the challenges of tomorrow's digital landscape. With Challenge Innovation Technology, Inc., companies are not just preparing for the future; they are shaping it.
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