Microsoft HR speeds case throughput 20% with Copilot in Dynamics 365 Customer Service
Many organizations struggle to scale support operations without slowing down service. Microsoft's internal HR team faced the same challenge and turned to Microsoft Copilot in Dynamics 365 Customer Service. The result: a 20% increase in case throughput, faster onboarding for support agents, and smarter routing of inquiries. This customer story showcases how generative AI is improving both employee experience and operational efficiency. Read and share the article with your team to see how Copilot could improve their own service processes. Connect with Challenge Innovation Technology Inc for help implementing Copilot.
How has Microsoft HR improved case management?
Microsoft HR has adopted Copilot in Dynamics 365 Customer Service to modernize HR support and streamline case management. This transition has led to a 20% increase in case throughput, allowing HR advisors to handle inquiries more efficiently and enabling employees to resolve issues independently.
What benefits does Copilot offer to HR Advisors?
Copilot provides HR Advisors with AI-powered case summaries, automated email drafting, and knowledge assistance. This results in faster, more personalized responses to employee inquiries, increasing efficiency and satisfaction among users, with a reported 16% boost in satisfaction for those using Copilot frequently.
What is the adoption rate of Dynamics 365 at Microsoft?
The adoption rates for Dynamics 365 are notable, with a monthly active user rate of 72% and a daily active user rate of 47%. This includes users who have not been actively onboarded to Copilot, indicating a strong engagement with the platform across the HR organization.
Microsoft HR speeds case throughput 20% with Copilot in Dynamics 365 Customer Service
published by Challenge Innovation Technology Inc
Challenge Innovation Technology, Inc. stands as a beacon of expertise in the ever-evolving landscape of information technology. With a commitment to guiding organizations through the intricate maze of modern IT systems, this company has established itself as a pivotal ally for businesses aiming to align their technological infrastructure with their strategic objectives. The journey towards next-generation IT is fraught with complexities, whether it's navigating the nuances of virtualization, embracing the vast potential of cloud solutions, refreshing network architecture, deploying cutting-edge applications at the desktop, or executing critical system upgrades. In this dynamic arena, Challenge Innovation Technology, Inc. emerges as a trusted advisor, equipped with profound industry acumen and a dedication to excellence in service, support, and procurement.
Since its inception, the company has not only adhered to the high standards set by the Better Business Bureau but has transcended them, maintaining an A+ rating that speaks volumes about its integrity and operational excellence. This accolade is a testament to the company's unwavering commitment to quality and trustworthiness, a hallmark that has been consistently recognized since 2014. For businesses seeking a partner that can provide a strategic roadmap to technological advancement, Challenge Innovation Technology, Inc. offers a synergy of deep industry insights and a customer-centric approach to service. It's a partnership that doesn't just promise innovation but actively participates in the creation of a tech-savvy future, ensuring that every client is well-equipped to face the challenges of tomorrow's digital landscape. With Challenge Innovation Technology, Inc., companies are not just preparing for the future; they are shaping it.
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